A sales consultant and coach for luxury hospitality brands. My work lives in the space between conversion and grace, helping reservations and sales teams sound as considered as the properties they represent.
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How I Got Here
Somewhere over the Atlantic, working a narrow aisle at thirty-five thousand feet, I learned hospitality is a disposition, not a job description. The instinct that puts a stranger at ease in a confined metal tube is the same one that closes a reservation with grace, once you know how to teach it.
In experiential marketing, I learned that the best luxury is a feeling, not a price point. I spent years designing the small details that make an experience linger in memory, and noticing the smaller ones that quietly unravel it.
Today, I coach phone and email agents across a global portfolio of luxury properties. Sales technique, quality control, the consultative touch that turns an inquiry into a confirmed booking. It's the same work I now bring to other luxury teams who want their people to sound as good as their brand looks.
What I Do
I work with luxury hospitality and service brands who want their team to sound as considered as the brand looks. Every engagement is built around your people, your metrics, and your voice, never a borrowed script.
One-on-one and team coaching for phone and email agents. Consultative selling technique, graceful objection handling, and the soft skills that move an inquiry toward a confirmed booking without ever feeling like a pitch.
Call and email quality frameworks built around brand-voice consistency, service recovery, and the small details that separate true luxury from merely polite. I help teams define what "good" actually sounds like, then coach them toward it.
Structuring how performance gets measured and rewarded. Conversion tracking, coaching cadences, and incentive programs designed around the behaviors that genuinely move revenue.
On Working From Paris
"Toronto is my home.
Paris is the home I'm building,
and the quiet studio my work happens from."
I split my time between Toronto and my own place in Paris, coaching and consulting fully remote. Living between the two keeps me close to the luxury hospitality world I work in, and to the city that first taught me what unhurried, considered service actually feels like.
Let's talk
Reach out to discuss coaching, QA, or a consulting engagement.
amber@amberlynning.com